Question 1

How to cancel your free trial

Accepted Answer

Quick answer: You can cancel anytime during your free trial in your App Store or Google Play settings, there’s no need to contact us. Cancelling before the trial ends will stop any charges.

On iOS (Apple App Store)

Q: What happens when I reach the free limits?

Quick answer: The free tier lets you store 20 recipes, run 20 smart imports, and create 2 shopping lists. When you hit any limit or when a paid subscription expires, CookBook switches to read-only mode for everything above those limits until you choose a new plan. <hr /> <h1 id="freetierlimits">Free tier limits</h1> <ul> <li>20 stored recipes</li> <li>20 smart imports (web, socials, OCR scans)</li> <li>2 limited shopping lists – one General Items list and your most-recent custom list</li> </ul> After that you’ll see a prompt to pick a monthly or yearly plan. Choose yearly to start a 14-day free trial; choose monthly to begin billing immediately. <hr /> <h1 id="caniexportmydata">Can I export my data?</h1> Yes. You can export all recipes at any time from Side menu → Settings → Backup → Backup / export → Format - even if you’re on the free tier. <hr /> <h1 id="needhelp">Need help?</h1> Tap Submit a request on this page and we’ll be happy to assist

Q: How to reorder shopping aisles

Quick answer: You can reorder aisles in your shopping list by using the Reorder aisles option in the list’s menu. <hr /> <h1 id="stepstoreorderaisles">Steps to reorder aisles</h1> <ol> <li>Open Shopping list and select the list you want to edit.</li> <li>Tap the More menu (three horizontal dots) - either in the top right corner or on the floating icon in the bottom left corner.</li> <li>Tap Reorder aisles.</li> <li>Hold and drag the horizontal three-line icon beside each aisle to move it up or down.</li> <li>Tap Save to confirm your new order.</li> <li>Tap Reset (top right corner) to restore the default order if needed.</li> </ol>

Q: Why do I need to create a CookBook account?

Quick answer: A CookBook account keeps your recipes private, backs them up in the cloud, and lets you open the same collection on every phone, tablet, or computer you own <hr /> <h1 id="whyanaccountisrequired">Why an account is required</h1> <ul> <li>Privacy and security - Only you can see or edit the recipes saved under your login.</li> <li>Cloud backup - Your recipes are stored safely on CookBook’s servers, so nothing is lost if you lose or replace a device.</li> <li>Sync across devices - Sign in once on each phone, tablet, or computer and you’ll always see the same recipes, shopping lists, and meal planner.</li> <li>Personal settings - Theme, language, and other preferences follow your account, not just the device.</li> <li>Subscription management - Free-trial limits and paid plans are tied to your account, so one subscription unlocks all platforms.</li> </ul>

Open Settings on your iPhone or iPad.
Tap your Apple ID name at the top.
Select Subscriptions.
Find and tap CookBook.
Tap Cancel Free Trial (or Cancel Subscription) and confirm.

Apple will show the date your trial ends, after this date you will lose access to Pro features unless you re-subscribe.

On Android (Google Play)

Open the Google Play Store app.
Tap your profile icon (top-right).
Select Payments & subscriptions → Subscriptions.
Tap CookBook.
Tap Cancel subscription and follow the prompts.

Google will show the date your trial ends, after this date you will lose access to Pro features unless you re-subscribe.

On Stripe (Web App)

If you started your trial via our web app (desktop or mobile browser):

Sign into the CookBook Web App.
Tap the side menu ☰ and go to Settings.
Under Subscription, tap Manage subscription.
This will open your secure Stripe billing portal.
Click Cancel trial (or Cancel subscription) and confirm.

Stripe will show your trial’s end date, Pro access continues until that date.

Important notes

Deleting the app does not cancel the trial, you mus

Question 2

What happens when I reach the free limits?

Accepted Answer

Quick answer: The free tier lets you store 20 recipes, run 20 smart imports, and create 2 shopping lists. When you hit any limit or when a paid subscription expires, CookBook switches to read-only mode for everything above those limits until you choose a new plan.

Free tier limits

20 stored recipes
20 smart imports (web, socials, OCR scans)
2 limited shopping lists – one General Items list and your most-recent custom list

After that you’ll see a prompt to pick a monthly or yearly plan. Choose yearly to start a 14-day free trial; choose monthly to begin billing immediately.

Can I export my data?

Yes. You can export all recipes at any time from Side menu → Settings → Backup → Backup / export → Format - even if you’re on the free tier.

Need help?

Tap Submit a request on this page and we’ll be happy to assist

Question 3

How to reorder shopping aisles

Accepted Answer

Quick answer: You can reorder aisles in your shopping list by using the Reorder aisles option in the list’s menu.

Steps to reorder aisles

Open Shopping list and select the list you want to edit.
Tap the More menu (three horizontal dots) - either in the top right corner or on the floating icon in the bottom left corner.
Tap Reorder aisles.
Hold and drag the horizontal three-line icon beside each aisle to move it up or down.
Tap Save to confirm your new order.
Tap Reset (top right corner) to restore the default order if needed.

Question 4

Why do I need to create a CookBook account?

Accepted Answer

Quick answer: A CookBook account keeps your recipes private, backs them up in the cloud, and lets you open the same collection on every phone, tablet, or computer you own

Why an account is required

Privacy and security - Only you can see or edit the recipes saved under your login.
Cloud backup - Your recipes are stored safely on CookBook’s servers, so nothing is lost if you lose or replace a device.
Sync across devices - Sign in once on each phone, tablet, or computer and you’ll always see the same recipes, shopping lists, and meal planner.
Personal settings - Theme, language, and other preferences follow your account, not just the device.
Subscription management - Free-trial limits and paid plans are tied to your account, so one subscription unlocks all platforms.

Question 5

How do I reset my CookBook password?

Accepted Answer

Quick answer: On the login screen tap Lost your password? and we’ll email you a reset link. If you registered with Apple or Google single-sign-on, use the same Apple/Google button instead of a password reset. You can also choose Sign in by email code to log in without a password.

Reset your password (email / username accounts)

Open CookBook and tap Login.
Enter your email address (or username) and tap Login with email.
Tap Lost your password?
Check your inbox for the reset email and follow the link to create a new password.

If you signed up with Apple or Google

Tap Continue with Apple or Continue with Google on the login screen.
You’ll be redirected to Apple ID or Google to authenticate, no CookBook password is required.

Password-less sign-in (one-time code)

On the Log in screen, tap Sign in by email code.
Enter the one-time code sent to your email.
You’re signed in, no password needed.

Need more help?

Tap Submit a request on this page and our support team will help you regain access to your CookBook account.

Question 6

How can I access CookBook on another device?

Accepted Answer

Quick answer: Install the CookBook app on any iOS or Android device, or open the web app in a modern browser. Sign in with your existing CookBook account - one subscription covers every platform at no extra cost.

Steps to set up a new phone or tablet

Download the CookBook app: Apple App Store - Download · Google Play Store - Download
Open the app and tap Sign in.
Sign in with your normal CookBook credentials.
Your recipes, shopping lists, and settings sync automatically.

Use CookBook on a computer or laptop

Tip: The web app usually works on any device that runs a modern browser, including Chromebooks and many Kindle tablets.

Trouble signing in on a new device?

Make sure you’re using the same method to login, either email, Apple or Google account that is linked to your subscription.
If an in-app purchase isn’t recognised, follow the steps in Restore a CookBook purchase.
Still stuck? Submit a support ticket and we’ll help you get connected.

Frequently Read Articles

Browse All Categories